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Policies & Client Guidelines

At Tranquility Massage, we value your time and the dedication of our therapists. To ensure a smooth schedule and respectful experience for all clients, we kindly ask that you review and follow our cancellation guidelines below:

Appointment & Arrival Policy

  • Walk-ins welcome — text ahead to check availability.

  • Please do not arrive 20–30 minutes early.

  • If you arrive late, your session may be shortened out of respect for the next client — full session fee still applies.

Cancellation & No-Show Policy

  • We require 24-hour notice for cancellations or changes.

  • Missed appointments without notice will be charged:

    • $35 for the first missed session

    • 100% of the service fee for any after that

  • Emergencies, illness, or severe weather are handled case-by-case.

  • If you’re feeling unwell (fever, vomiting, flu-like symptoms, or on antibiotics), please reschedule.

Gift Certificate Policy

  • Gift certificates are non-refundable and have no cash value.

  • Can be transferred with the physical certificate or online code.

  • Expire 2 years from purchase.

  • Certificate must be present at the time of booking.

  • 24-hour notice required for cancellation. No-call/no-shows forfeit the value.

  • Deposits required for Sunday bookings or new certificate use.

  • Not responsible for lost, damaged, or misused certificates.

  • Please allow 4 weeks' notice when scheduling with a gift certificate.

Fragrance-Free Policy

  • Please do not wear perfumes, aftershave, or scented lotions.

  • Use fragrance-free laundry and personal care products.

  • We reserve the right to refuse service if this policy is violated.

Holiday Rates & Closures

  • Rates may vary during holidays and closed dates — based on a sliding fee scale.

Inappropriate Behavior Policy

  • Massage is therapeutic and professional — not sexual in any form.

  • Any inappropriate behavior will result in:

    • Immediate termination of the session

    • Full payment charged

    • Possible report to authorities

Communication

  • Phone calls and emails are returned within 24–48 hours during business hours.

  • Leave a detailed message — all communications are screened due to spam.

  • Use the chat box on our website for the fastest response.

Intake Forms
  • Please complete your intake forms before your session.
Parking
  • Available in front of the building or behind if full.

© Copyright 2025 Tranquility Massage. All rights reserved.

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