Saturday and Sunday Rates are sliding fee scale. Holiday Rates and closed dates are sliding fee scale.
Thank you for not wearing fragrances. The chemicals in fragrances give some people asthma, headaches, nausea, or other symptoms.
Please do not wear perfume or aftershave when you may be near people who are sensitive to fragrance. Please choose personal care and laundry products that don't include "fragrance" in the ingredients.
I reserve the right to refuse service to any in violation of this policy.
I respectfully ask that you provide me with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice I am often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive the services they need. For this reason, you will be charged a 35.00 fee for the first missed session and 100% of the service fee for each session after that. I also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advanced notice if I am closing or need to cancel due to bad weather and I ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Gift Certificates Policy
[PLEASE READ GIFT CERTIFICATE POLICY BEFORE PURCHASING]
Deposits are now required Starting December 26th, 2021, No Gift Certificates for Sunday Massages without the deposit or card on file, you can pay by venmo or in-store. Deposits are non refundable, 24-hour Advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment. "All No Call No Shows” absorbs 100% of the scheduled appointment or gift certificate on file. Please, be considerate to your therapist when scheduling your appointment, we use Venmo, and In-store payments, or debit card on file. If using a gift certificate at the time of scheduling, the fee will be taken from the Gift Certificate, Venmo or debit credit card on file.
Gift Certificates are non-refundable, no cash value, You can transfer them to someone else, just bring in the gift certificate and we can do the transfer, without the old gift certificate paper the transfer can't be done if you bought the gift certificate online just provide the Gift card Code to us.
Please note: If they did a no-call, no-show or last minute cancelation without a 24-hour notice we will not honor that certificate transfer.
The gift certificate must be present when scheduling the appointment. If not it will not be honored. Not responsible for lost, stolen, missed placed, any unauthorized gift certificate use, or damaged certificates. Gift certificates are redeemable for services at Tranquility Massage only. This certificate is not redeemable for cash. Certificates expire 2 years from the date purchase. When scheduling please allow 4-WEEK NOTICE prior to scheduling your appointment . Notify Tranquility Massage 901-837-1803 The owner If you have had ANY recent surgeries, invasive procedures, injuries, etc prior to scheduling your appointment or appointments. The Exception for a medical emergency, illnesses, or injury when canceling, but you must notify us within 24 hours to cancel or reschedule .
Saturday and Sunday Rate are sliding fee scale. Holiday Rates and closed dates are sliding fee scale.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited I may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.